I bought the Spherical Starburst Diamond Silver Stud Earrings from Silverage London for my niece, and both she and her mum loved them. The online shopping experience was easy, delivery was quick, and the earrings arrived beautifully packaged. The sterling silver stud earrings were sparkly, good quality, and made the perfect back-to-school gift. I’d definitely recommend Silverage London for affordable silver jewellery.
Refund policy
At Silverage London Jewellery, customer satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help make the return process as smooth as possible.
Return Policy
Eligible Items:
- Items can be returned within 14 days of the delivery date for a refund or exchange.
- Items must be unworn, undamaged, and in their original packaging with tags attached.
- Custom-made, personalized, and final sale items are not eligible for return unless there is a defect or error on our part.
Return Process:
- Contact Us: Please email silverage.official@gmail.com with your order number, reason for return, and photos if the item is damaged or defective.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions.
- Ship the Item Back: Carefully pack your item and ship it to the address provided. We recommend using a trackable shipping service, as Silverage London is not responsible for items lost or damaged during return shipping.
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No restocking fee
Refund Policy
- Refund Processing: Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping Fees: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error.
- Refund Exceptions: Items that show signs of wear, alterations, or are missing packaging or tags may not be eligible for a full refund. In such cases, a partial refund may be offered at our discretion.
Exchanges
If you wish to exchange an item, please contact us at silverage.official@gmail.com within 14 days of the delivery date. We will assist in coordinating your exchange based on product availability.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement, repair, or refund based on the circumstances.
Non-Returnable Items
- Custom or Personalized Items: Due to the bespoke nature, custom and personalized items cannot be returned or exchanged.
- Final Sale Items: Items marked as “Final Sale” are non-returnable and non-refundable.
EU Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by logging into your account and requesting a return or cancellation directly:
Once your return is received and inspected, we will process your refund within 14 days. Refunds will be issued to your original payment method.
Please note that certain items may be exempt from the right of withdrawal, including sealed goods which are not suitable for return due to health or hygiene reasons if unsealed after delivery.
Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact our Customer Service team at:
- Email: silverage.official@gmail.com
- Phone: 020 3802 6870
Thank you for shopping with Silverage London Jewellery! We’re here to ensure your satisfaction with every purchase.