Delivery & Return

What is your delivery policy?

At Silverage, we offer free delivery on all orders! Our standard shipping typically takes 3–7 business days for domestic orders. For international orders, delivery times may vary, but we strive to provide a seamless experience for all our customers.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. This allows you to monitor your package's journey right to your doorstep!

What is your return policy?

Your satisfaction is our priority! You can return items within 14 days of delivery for a refund or exchange. Just ensure that the items are unworn, undamaged, and in their original packaging with tags attached.

How do I initiate a return?

To start the return process, simply email us at silverage.official@gmail.com with your order number and reason for the return. Our team will guide you through the next steps!

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the situation by offering a replacement, repair, or refund based on the circumstances.

Are there any items that cannot be returned?

Yes, custom-made, personalized, and final sale items are non-returnable unless there is a defect or error on our part. We encourage you to reach out if you have questions about specific items!

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Do you offer exchanges?

Absolutely! If you wish to exchange an item, please contact us within 14 days of delivery. We will assist you in coordinating your exchange based on product availability.

How can I contact customer service?

If you have any further questions or need assistance, feel free to reach out to our customer service team at silverage.official@gmail.com or call us at 020 3802 6870. We're here to help!