FAQ Frequently Asked Questions – Jewellery Care & Online Orders
Frequently Asked Questions – Silverage London
Welcome to our FAQ page. At Silverage London, we combine expertise, care, and a passion for fine jewellery to ensure your treasured pieces remain as beautiful as the day you received them. Below, we answer some of the most common questions from our valued clients.
1. What types of jewellery do you service?
We cater to all types of jewellery, including gold, silver, platinum, and precious stones. Our services extend to watches, children’s jewellery, men’s pieces, and luxury items, ensuring every cherished piece receives the care it deserves.
2. How do I get a quote for repairs or services?
Every piece is unique. Simply bring your item to our store or contact us online or by phone. We provide free, no-obligation quotes after examining your jewellery or watch.
3. What jewellery repair services do you offer?
We specialise in:
Watch repairs – starting from £25
Jewellery repairs – starting from £15
Our skilled artisans restore broken, damaged, or worn pieces with precision, preserving their original beauty.
4. Can you restore the shine of my jewellery?
Absolutely. Our professional polishing services bring back the brilliance of your treasured pieces:
Gold polishing – from £20
Silver polishing – from £10
Your jewellery will shine like new while retaining its original character.
5. What is gold and rhodium plating, and why should I consider it?
Gold plating (white, yellow, or rose) enhances the look of your piece, restoring its rich colour.
Rhodium plating protects jewellery from tarnishing and adds a mirror-like, hypoallergenic finish.
Plating is ideal for delicate pieces or jewellery worn daily, providing both elegance and durability.
6. Do you offer engraving services?
Yes! Our personalised engraving service lets you add a special touch to any piece:
Engraving for pieces purchased in-store – free
Engraving for pieces purchased elsewhere – from £10
Perfect for marking dates, initials, or meaningful symbols.
7. How long do services take?
Service times vary depending on the complexity of the work. Minor repairs or polishing may be completed in a day or two, while more detailed restorations or engraving may take longer. We always provide an estimated timeline when giving a quote.
8. Is my jewellery safe with you?
Yes. At Silverage London, we treat every piece with the utmost care. Our workshop uses professional-grade tools and secure handling practices, ensuring your jewellery and watches are protected at every stage.
9. Do I need an appointment?
Walk-ins are welcome, but we recommend booking an appointment for repairs, polishing, or engraving to ensure dedicated attention and minimal waiting times.
10. Can I buy jewellery online?
Yes! Our online store features a curated selection of men’s, women’s, and children’s jewellery. Each piece is photographed in detail to showcase its beauty, and our product descriptions provide all essential information.
11. How do you handle shipping and delivery?
All online orders are shipped securely with tracking and insurance. Delivery times depend on location and the service selected at checkout. We ensure that your jewellery arrives safely and in pristine condition.
12. What is your return or exchange policy for online purchases?
We want you to love your jewellery. If your purchase doesn’t meet your expectations, items can be returned or exchanged within 14 days of delivery, provided they are in their original condition. For personalised or engraved items, please contact us directly for options.
13. How should I care for my jewellery purchased online?
To maintain your jewellery’s beauty:
Avoid exposure to harsh chemicals, perfumes, or water.
Store pieces separately to prevent scratches.
Bring items to us for professional cleaning, polishing, or repairs.
14. How can I contact you for more information?
You can reach us via our Contact page
or call our store directly. Our team is happy to answer questions, provide quotes, or guide you through our services and online shopping.